Warranty guidance

We know what we‘re selling you. That‘s why we offer a 10-year factory warranty on absolutely all door components, including wearing parts like rollers, springs, hinges and the door surface.

Warranty details

We provide a 10-year warranty, incl. all wearing parts and door surfaces, for Normstahl Overhead Sectional Doors and Normstahl Side Sectional Doors. 
 
We provide a 5-year warranty for Normstahl doors. A 2-year warranty is provided for One-Piece-Doors, roller doors and industrial doors. 
 
We provide a 5-year warranty for the drive mechanism of Normstahl door operators in the Magic 600 and 1000 model series and a 2-year warranty on the electronics. 
 
You receive a 5-year warranty for fixed parts on Normstahl loading bridges and door seals as well as a 2-year warranty on the electronics and moving parts. 
 
You can find more details in our Warranty Declaration.

 

Registration of a warranty claim

The warranty claim must be made informally as follows before expiry of the specified warranty period: 
E-mail to: info@normstahl.com  
 
The damage must be described in writing. In order to register a warranty claim, the customer is obliged to send us the original invoice or a copy thereof as described above. Regulation of a warranty case neither prolongs nor reduces the warranty period. The statutory warranty and guarantee rights of the customer are not restricted by this warranty regardless of whether the warranty case occurs and whether or not a claim is made under the warranty. 
 
Doors and door surfaces near the coast or coastal regions are subject to aggressive influences and require additional protection in this regard!
Find our DealerFind our Dealer
Contact UsContact Us
sticky menu