Normstahl
Normstahl FAQ image
Normstahl FAQ image

FAQ - Your questions and answers

 

Welcome to the Normstahl FAQ section! Here, we aim to provide you with clear and concise answers to the most common questions about our products and services. Whether you’re looking for information on installation, maintenance, or troubleshooting, our comprehensive FAQ is designed to assist you in finding the solutions you need.

At Normstahl, we are committed to delivering quality and satisfaction, and we understand that your inquiries are important. Explore our frequently asked questions to enhance your experience with our innovative solutions for doors and gates.

If you still have questions after browsing, don’t hesitate to reach out to our customer support team for further assistance!

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Are you planning a new garage?

 

Planning a new garage is an exciting venture that combines functionality with personal style, enhancing both the utility and aesthetic appeal of your home.

  • Normstahl offers a variety of residential and industrial garage doors, including sectional doors, up-and-over doors, roller doors, side-hinged doors and high-speed doors. Each type comes in various designs, materials, colours, and finishes to match your home’s style.

  • Yes, many Normstahl garage doors are available with insulation options. Our sectional doors are built with 42mm thick thermal broken panels. Insulated doors help improve energy efficiency, reduce noise, and provide better temperature control in the garage.

  • Absolutely! Normstahl offers a range of customization options, including sizes, colours, surfaces, windows and design applications. Customers can choose features that fit their specific aesthetic and functional requirements.

  • Regular maintenance is important for longevity. This includes cleaning the door surfaces, lubricating moving parts, checking the alignment of tracks, rollers, hinges and ensuring that the door operates smoothly. It's also advisable to have a professional inspection annually.

  • Normstahl garage doors are equipped with several safety features, including automatic reversal systems, pinch-resistant designs, and secure locking mechanisms to prevent unauthorized access.

  • Consider factors such as your home’s architectural style, garage dimensions, desired insulation, and budget. Consulting with a Normstahl dealer can help you assess your needs and find the best option.

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  • While some homeowners may opt for a DIY installation, it is generally recommended to have Normstahl garage doors installed by a professional. This ensures proper installation, safety, and functionality.

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  • Normstahl offers various warranties depending on the product line and materials used. Typically, warranties cover manufacturing defects and may range from a few years to a lifetime for certain components. Always check the specific warranty details for your selected door.

  • Normstahl garage doors can be purchased through authorized dealers and distributors. You can find a local dealer on the Normstahl website or contact them directly for assistance in locating a dealer near you.

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  • Yes, many Normstahl garage doors can be equipped with smart technology, allowing you to control and monitor your garage door remotely via smartphone apps. Features may include automatic opening and closing, alerts, and integration with home automation systems.

  • Lead times can vary based on the type of door, customization options, and current demand. Generally, it can take a few days to several weeks for delivery. It's best to consult with your dealer for specific timeframes.

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Technology

 

Garage door technology has evolved significantly over the years, transforming a simple mechanical structure into a sophisticated component of modern home automation.

  • We have a large network of certified and qualified service and professional dealers who are happy to help with repairs or customer service matters. 

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  • It is always possible to release the doors from inside the garage. However, if no separate access to the garage exists, we recommend selecting an additional external „emergency release“ for the garage door. It is important that this is correctly installed and that the emergency release function is repeatedly tested at the maintenance interval, „just in case “. 

  • An emergency release is an accessory that is always important if the garage door is fitted with an operator and the garage does not have a second access point. This allows the door to be manually opened from the outside in case of a power failure or other fault. 

  • Yes, all Normstahl door operators stop automatically and reverse immediately, if an obstruction is detected so that no one ever “gets stuck’’ or “injured.’’ 

Renovation

 

Transforming your garage into a functional and stylish space can significantly enhance the value and utility of your home. 

  • The standard sizes are based on popular garage measurements, so these dimensions are produced more often and more efficiently, and we pass all cost benefits on to our customers. Standard sizes generally also do not have shortened door elements, so they offer a visually balanced design for surfaces with design elements, such as cassettes or decorative fixtures, as special dimensions of the respective door model. However, non-standard garage measurements often also arise, for example during renovations, which require customised production. The width and height of the Normstahl Superior series can be precisely made to measure in mm increments. 

  • Yes, if the necessary minimum dimensions for the side reveal, lintel protrusion and insertion space and depth exist for the selected door variants. However, the various Normstahl doors offer a solution for virtually every structural situation. Send us an e-mail or give us a call. We are always happy to help.  

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Products + Accessories

 

Whether you’re looking to enhance the security of your home, improve curb appeal, or simply replace a worn-out door, there’s a wide array of options to suit every need. 

  • A One-Piece-Door consists of a single door leaf produced from galvanised steel plate. When opening, the bottom edge of the door swings outwards, so the space in front of the door is required and must be kept clear. 

    A sectional door consists of multiple foam-filled panel sections that form the door leaf. They are connected to one another by hinges. The benefit of a sectional door compared to a One-Piece-Door is that it opens vertically or horizontally, so does not require any space in front of the door. All panels of Normstahl 42 mm-thick sectional doors are also well-insulated and thermally separated. The heat insulation and energy efficiency is much better than for a One-Piece-Door.

    Side Sectional Doors are generally installed if the aim is to use the space on the ceiling. It also provides a garage door and inlet in one thanks to the partial opening function. 

  • In an Overhead Sectional Door, the sections are arranged horizontally above one another so that it can open vertically upwards. As the name suggests, the Side Sectional Door opens to the right or left inlet side. The panel sections are arranged vertically next to one another. Every sectional door offers certain advantages and is suitable for different structural situations.

    Overhead Sectional Doors provide a lot of space inside and in front of the garage. Almost the entire drive through width and height of the garage opening can be used.

  • A side entrance door is a door next to the garage door, which also provides access to the garage. The advantage is that the garage door does not have to be used to access the garage every time. All side entrance doors are available in matching garage door designs and ensure a uniform look. 

  • A pass-door is a door integrated into the door leaf, which provides access to the garage without having to open the garage door. It is often installed if no space is available for a side entrance door. It is also used if the garage door is frequently accessed without the need to open the entire door every time. The low threshold for Normstahl garage doors also does not present a tripping hazard and can be conveniently passed over. 

  • Loading bridges are required to load or unload trucks. The bridges close the gap between the vehicle’s loading area and the ramp. Different variations of loading bridges are available for different requirements. 

Service + Warranty

 

When it comes to garage doors, ensuring both quality service and reliable warranty coverage is essential for the longevity and performance of your investment.

  • We provide for Normstahl overhead sectional doors and Normstahl side sectional doors up to 2 bays come with a 10-year guarantee including all wearing parts.Normstahl roller doors, one-piece doors and industrial doors come with a 2-year guarantee. Normstahl door operators from the SPARK series come with a 5-year guarantee on the operator mechanism and a 2-year guarantee on the electronics. Normstahl dock levellers and dock shelters come with a 2-year guarantee on fixed parts and a 2-year guarantee on the electronics and moving parts.

    You can find more details in our Warranty Declaration. 

  • Normstahl products are exclusively available from professional dealers. Our large and well-established service and professional dealer network is always happy to provide support in case of questions and other matters. 

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